Make sure it all begins with a great patient experience.
If a dental practice did nothing else but become obsessed with customer service a lot of other problems would solve themselves. As the saying goes, “Customer service is dead.” Our society has become completely devoid of great experiences between businesses and customers. Convenience and speed have trumped everything else. This lack of expectation, however, gives dentists an opportunity to exceed expectations and stand out as a bright light in a dark world of customer
ADA Intelligent Dental Marketing™ is a joint venture between ADA Business Enterprises, Inc., a wholly-owned subsidiary of the American Dental Association, and Intelligent Dental Marketing. ADA is a registered trademark of the American Dental Association.
Internal marketing tools
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